Umpqua LIFE - Ask Me - Mortgage Payment Assistance Tips

Developing a plan to bring your loan current
Adjusting your monthly payment schedule

Call us toll-free at 1-866-486-7782 and we will direct you to one of our home loan specialists. The most important thing you can do is keep communicating with us.

Our home loan specialists will be available to serve you during normal business hours, Monday through Friday (except holidays) between 8 a.m. and 5 p.m. Pacific Time.

1. A written statement of your current circumstances so we can completely assess your financial condition. Be sure to include your current employment status.

2. The following financial documents. (These will help us explore options with you.)

A monthly budget of your household income and expenses;
A copy of your payroll statements for the last 2 months;
Bank account statements for the last 2 months; and
A current “Financial Statement” for all borrowers. Download form.

Please note that in many cases, Umpqua Bank is servicing your home loan on behalf of another company that owns your loan. In those situations, the options available to you will be determined by that company.

There are several organizations that provide foreclosure prevention options, some of which are listed below. We encourage you to contact Umpqua Bank Home Lending first; however you may want to read up on additional information:

http://www.makinghomeaffordable.gov

http://www.knowyouroptions.com

California	– http://www.keepyourhomecalifornia.com/
Nevada	– http://www.nahac.org
Oregon	– http://www.oregonhomeownerhelp.org
Washington	– http://www.homeownership.wa.gov

Download a "Financial Statement" form

Find a government certified housing counselor