Update: January 30, 2014 – Incorrect Umpqua Telephone Number Listed
A limited number of Umpqua Bank printed materials, including cash deposit envelopes and advertisements for Umpqua Home Lending, were distributed with an incorrect telephone number listed for the bank. The incorrect phone number belongs to another organization that is not affiliated with Umpqua Bank in any way. We apologize for this error.
Umpqua customers who may have disclosed personal information to this third party should contact us right away. We’re taking steps to protect the privacy and security of our customers.
To connect with an Umpqua associate, you can always call us at 1-866-4UMPQUA (1-866-486-7782) or stop by a neighborhood store.
Thank you for banking with us.
Update: January 7, 2014 - Debit card fraud calls
There have been several reports of fraudsters making telephone calls using an automated system requesting customer debit or credit card information. These calls may vary, but often tell the recipient:
This type of activity could be increased due to the recent holiday season or the large Target data breach situation. Please be aware of attempts to steal your account information or passwords.
Umpqua Bank will never call you to ask for an account number or PIN.
If you have any concerns about a call or message that you receive, you can always give us a call at 1-866-4UMPQUA (1-866-486-7782) or stop by a store.
Update: December 20, 2013 – Large national card breach: How we’re protecting our customers
You may have heard that a nationwide retailer has reported a breach of debit card information. We’ve identified and will soon send a letter to Umpqua customers whose cards might have been affected. The letter details what we’re doing to protect your account from possible fraudulent activity.
In the meantime, we ask you to be on the lookout for any strange activity on your account. If you notice anything suspicious, please report it to us immediately by calling 866-486-7782. (You can call the number 24/7: If it’s after hours simply select option 2.)
Rest assured that we’re actively monitoring all Umpqua debit cards for possible fraud. We may contact you to verify suspicious transactions – but remember, we’ll never ask for your full card number or PIN.
If you have questions about this or anything else, please give us a call at 866-486-7782 or visit your neighborhood store.
For more information from the retailer, you can read their statement here.