Online fraud occurs when someone illegitimately obtains your sensitive personal information (such as your name, Social Security number, account numbers, or online banking login and password) and conducts unauthorized transactions on your bank, loan, or credit card accounts.
Often called “phishing” or “spoofing,” the most current methods of online fraud are fake emails, websites and pop-up windows.
Always remember that Umpqua Bank will never send email containing attachments, or require you to send personal information to us via email or pop-up windows. Treat any unsolicited request for Umpqua Bank account information you receive through emails, websites, or pop-up windows should be considered fraudulent and reported to us immediately.
Phishing is a form of online fraud in which attackers send an illegitimate email, claiming to be important or posing as a legitimate business.
Phishing emails will often:
Email addresses can be obtained from publicly available sources or through randomly generated lists. So if you receive a fake email that appears to be from Umpqua Bank, this does not mean that your email address, name, or any other information was obtained from us.
Pop-up windows are the small windows or ads that appear suddenly above or beneath the web browser window you are currently viewing. Fraudulent pop-up windows are one way that fraudsters may try to obtain your personal information. Someone may use a pop-up window to pose as a legitimate company—like a popular shopping site, your bank or your internet service provider—to obtain sensitive personal data and use the information to access your accounts.
Some fake emails may also contain a virus known as a “Trojan horse” which can record your keystrokes or send your personal information to a fraudster. The virus may live in an attachment or be accessed via a link in the email. Your computer may also be infected by a fraudulent website accessed during normal web browsing.
Don’t forget that we do not request personal information via email or send email attachments. Never respond to emails, open attachments, or click on links from suspicious or unknown senders.
If you’re not sure whether an Umpqua Bank email is legitimate, report it to us immediately, but don’t reply to the email.
Online thieves often direct you to fraudulent web sites via email and pop-up windows. These websites may try to collect your personal information or infect your computer with a Trojan horse or virus. In many cases, there is no easy way to determine that you are on a phony web site because the URL will contain the name of the institution it is spoofing. However, if you type, or cut and paste, the URL into a new web browser window and it does not take you to a legitimate web site, or you get an error message, it was probably just a cover for a fake Web site.
Another way to detect a phony web site is to consider how you arrived there. Generally, these sites are accessed by a link in a fake email ("phish") requesting your account information. Remember, Umpqua Bank will not request personal information from you via email. Any unsolicited request should be considered fraudulent and reported immediately.
If you receive a deceptive e-mail, such as a message phishing for your information forward it to the entity wrongfully being impersonated. For Umpqua "Bank-related" phishing email, forward it (as an attachment) to reportphishing@Umpquabank.com and contact us immediately at 1-866-486-7782.
If you encounter a fake web site, or pop-up window, or if you responded to one of these with personal information, call immediately at 1-866-486-7782.
By understanding exactly what identity theft is, how it happens, and how it affects you, you will be better able to prevent and, if necessary, resolve identity theft.
Identity theft occurs when someone illegally obtains your personal information—such as your Social Security number, bank account number, or other identification—and uses it to open new accounts or initiate transactions in your name. Essentially, the fraudster tries to become you. For example, someone might: open new credit cards, open new bank accounts, forge checks or even apply for loans using your name and personal information. This can cause financial loss and damage your credit, which can lead to a lengthy resolution process.
Keep in mind however, that even if you think your security has been compromised, it does not automatically mean that you are a victim of identity theft. It might be an incorrect entry or an isolated incident of theft from your Umpqua Bank account that is quickly resolved by calling Umpqua Bank at 1-866-4UMPQUA (1-866-486-7782).
Identity theft is portrayed as a high-tech crime affecting only those people who shop, communicate, or do business online. However, while thieves can obtain personal information via online methods, most identity theft occurs offline. Stealing wallets and purses, intercepting or rerouting your mail, and rummaging through your garbage are some of the common tactics that thieves can use to obtain personal information. The good news is that the more information you have about identity theft the better your defense. For more information on Identity Theft visit the Federal Trade Commission’s ID Theft Website.