On the bus. At the beach. Between meetings. Aisle 9 at the grocery store. When you’re out and about, banking isn’t always convenient—that’s why Umpqua mobile banking is so unexpectedly handy. Bank with your mobile phone and discover the ultimate in:
Convenience – Bank 24/7 from anywhere, in less time than regular phone (land line) banking or online banking.
Control – Review and manage your finances more frequently; monitor accounts for fraudulent activity and receive balance and transaction threshold alerts; disable mobile banking easily if your phone is lost or stolen.
Choices – Enjoy any mobile banking access mode (text, Web, iPhone or BlackBerry app) at no charge; use different modes for different needs, like a quick text for balance inquiries without having to launch an app or opening a Web browser.
Here are answers to some common questions about mobile banking:
Umpqua mobile banking provides quick, secure account access from your mobile phone, making it easy to:
- See current account balances
- View recent transactions
- Transfer funds between accounts
- Get daily alerts about balances or transactions that fall outside thresholds you set
- Pay bills
- Find Umpqua store and ATMs
Umpqua doesn’t charge customers a penny for using our mobile banking service. (Your mobile phone service provider may charge for text messages and/or Web access—check your plan for details.)
No. We developed mobile banking to work with virtually all of today’s phones and the most popular mobile phone service providers. You can use our service if:
- Your phone allows text messaging; or
- You can browse the Internet on your phone; or
- You have an iPhone or BlackBerry mobile device.
It’s simple. Learn more
here.
AT&T/Cingular, Sprint, Verizon, T-Mobile, Virgin Mobile USA, US Cellular, CellSouth, nTelos, Nextel/Boost (part of Sprint), Alltel (part of Verizon), RCC (part of Verizon), Centennial and SunCom (part of T-Mobile).
Yes. Alerts can be delivered by text message instead of just email. After activating your phone, create alerts and set your phone as a contact point within online banking.
Yes. At Umpqua, we are dedicated to protecting your personal information and accounts. No personal or account information is stored on the mobile device. Account numbers are displayed as only the last four digits. You can’t move money using your phone unless you answer a security challenge correctly. If the answer is wrong too many times, we lock your access.
Call us at 1-866-486-7782 during business hours and we’ll unlock it after assuring it is you making the request.
You can disable mobile banking on your device at any time from within online banking. Or call us at 1-866-486-7782 during business hours. We can either un-enroll your device or suspend the service until you confirm the phone is actually lost.
Text messages can be sent to a telephone number or to a “short code”. When you text BAL, for example, to 867782 (UMPQUA), you are texting to a short code. Some mobile service providers may block the use of short codes. Be sure your carrier is on our list and then contact them to enable short codes for your service plan.
Simply text HELP to 867782 (UMPQUA) and you'll receive a text message with all text commands (BAL, HIST, etc.).
Register for both Web and Text mobile banking! There are no bank fees for using multiple mobile access modes. Use umpqua.online banking to register your mobile phone as a contact point and create the alerts you want to receive.