Give us a call: Call us at 1-866-4UMPQUA. Associates are here for you from 7 am to 6 pm Monday-Friday and 8 am to 5 pm Saturday and Sunday. You can also call us for after-hours help with lost or stolen cards, by selecting option 2 for Debit or Credit Cards. 

Give us feedback in person. Stop by your neighborhood Umpqua storefor a cup of coffee and an open mind. Or drop us a note at:

P.O. Box 1820
Roseburg, OR, 97470
1-866-4UMPQUA (1-866-486-7782)

Send us an email



Heading out of town? Let us know if you'll be using your Umpqua Bank Debit Card abroad so we can make sure it's ready when you are.

If you need information about your home loan or believe there is an error: Please write to the address below, which is designated specifically for receiving error notices and information requests about your mortgage (for regulatory reasons, we have to receive these requests in writing). Tell us what information you need or what you think is incorrect, and be sure to include your name and account number:

Umpqua Bank
P. O. Box 2203
Roseburg, OR 97470

Once we receive your letter, we'll write back within 5 business days letting you know we received it. After we've researched your concerns, we'll send a follow-up letter explaining what we've found.

As we mentioned above, you must use this address to let us know of an error or request information about your mortgage loan. However, we are always here for you in your store or at 1-866-4UMPQUA.