Give us a call: Call us at 1-866-4UMPQUA. Associates are here for you from 6 am to 8 pm Monday-Friday and 8 am to 5 pm Saturday and Sunday. You can also call us for after-hours help with lost or stolen cards, by selecting option 2 for Debit or Credit Cards. 

Outside the U.S.? Call us at 1-541-440-3961.

Give us feedback in person. Stop by your neighborhood Umpqua store for a cup of coffee and an open mind. Or drop us a note at:

P.O. Box 1820
Roseburg, OR 97470
1-866-4UMPQUA (1-866-486-7782)

Send us an email

Heading out of town? Let us know if you'll be using your Umpqua Bank Debit Card abroad so we can make sure it's ready when you are.

Need to mail us a loan payment?

  • Mortgage loans: Mail payments to PO Box 4890, Portland, OR 97208
  • Personal/small business loans: Mail payments to PO Box 5806, Portland, OR 97228

If you need information about your home loan or believe there is an error:
 Please write to the address below, which is designated specifically for receiving error notices and information requests about your mortgage (for regulatory reasons, we have to receive these requests in writing). Tell us what information you need or what you think is incorrect, and be sure to include your name and account number:

Umpqua Bank 
PO Box 2224
Spokane, WA 99210

Once we receive your letter, we'll write back within 5 business days letting you know we received it. After we've researched your concerns, we'll send a follow-up letter explaining what we've found.

As we mentioned above, you must use this address to let us know of an error or request information about your mortgage loan. However, we are always here for you in your store or at 1-866-4UMPQUA.