Have a question about online fraud or identity theft? Give us a call at 1-866-4UMPQUA (1-866-486-7782) or drop us an email.

If you think you've experienced email & online fraud

If you receive a deceptive e-mail, such as a message phishing for your information forward it to the entity wrongfully being impersonated. For Umpqua "Bank-related" phishing email, forward it (as an attachment) to reportphishing@Umpquabank.com and contact us immediately at 1-866-486-7782.

If you encounter a fake website, or pop-up window, or if you responded to one of these with personal information, please call immediately at 1-866-486-7782.

If you think you're a victim of identity theft

If you believe you are a victim of identity theft, you should consider these steps:

  • Contact us. Report any fraudulent activity on your Umpqua Bank accounts by calling us at 1-866-4UMPQUA (1-866-486-7782).
  • Contact the major credit bureaus. The fraud departments of the three main credit bureaus track the accounts opened in your name. You can request that a short or long-term "fraud alert" be placed on your credit file, which requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts. You only need to contact one bureau to do this - that bureau will notify the others. Credit bureaus must provide victims of identity theft with a free copy of their credit report. You should request one from each bureau, since the information can differ. Look them over carefully to see if any fraudulent accounts have been opened, and if so, notify the credit bureau and the companies where accounts were opened to report the fraud directly. Once the dispute has been resolved, the credit bureaus that you dealt with will send you another copy of your credit report so you can review it again to make sure that all fraudulent activity has stopped and your file has been corrected.For more information about the steps to take, and to get your credit reports, contact the three major credit bureaus
  • Contact other creditors. Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud. Always follow up any telephone conversations with a letter. Close any accounts that have been compromised and reopen them with new account numbers and passwords.
  • File a report with the local police. Contact your local police department if you suspect that your personal information was stolen. A police report will lend weight to your case when dealing with creditors who may require proof of criminal activity.
  • Report the criminal activity to the Federal Trade Commission (FTC). Call the toll-free hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor. Or enter information about your complaint into a secure FTC online database at consumer.gov/idtheft. Your information may be shared with other law enforcement agencies investigating identity theft.
  • Contact other agencies as appropriate:
    • Postal Inspection Service at usps.com. If you believe your mail was stolen or redirected, notify the Postal Inspector or Postmaster at your local post office.
    • Social Security Fraud Hotline at 1-800-269-0271. If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline.
    • Department of Motor Vehicles office at dmv.org. If you believe someone is trying to get a driver's license or identification card using your name and information, contact your local DMV.
    • Carefully review all your accounts. Since identity theft takes time to completely resolve, you should continue to carefully review all charges and transactions appearing on account statements and online. Any discrepancies should be reported immediately.