We have learned that some customers are receiving fraudulent phone calls impersonating the Internal Revenue Service (IRS) attempting to obtain personal information. The IRS also issued an alert this week regarding fraudulent emails impersonating the IRS. The emails coerce the recipient into clicking on a malicious website link. These phone calls and emails are fraudulent.
It is important to keep in mind that the IRS generally does not initiate contact with taxpayers by email or phone to request personal or financial information. If you receive such a communication from the IRS, do not provide any personal information. Rather, if you feel the call may be legitimate, follow the below guidelines provided by the IRS.
If you receive an email claiming to be from the IRS that contains a request for personal information, taxes associated with a large investment, inheritance or lottery:
1. Don't reply.
2. Don't open any attachments. They can contain malicious code that may infect your computer or mobile phone.
3. Don't click on any links. Visit the IRS identity protection page if you clicked on links in a suspicious email or website and entered confidential information.
4. Forward the email as-is to the IRS at firstname.lastname@example.org. Don't forward scanned images because this removes valuable information.
5. Delete the original email.
If you receive a phone call from someone claiming to be from the IRS but you suspect they are not an IRS employee:
1. Record the employee's name, badge number, call back number and caller ID if available.
2. Call 1-800-366-4484 to determine if the caller is an IRS employee with a legitimate need to contact you.
- If the person calling you is an IRS employee, call them back.
- If not, report the incident to TIGTA and to email@example.com (Subject: 'IRS Phone Scam')