We have learned that some customers are receiving text messages claiming there is fraudulent activity on their debit or credit card. These texts are not from Umpqua Bank or any other financial institution. Do not respond to the text or call the number provided.
The text asks you to call 844-319-5015 or 844-311-4517 regarding unauthorized transactions on your debit card.
Please rest assured that our systems have not been breached. This fraud activity is not specifically targeting Umpqua Bank, but the general public.
How can I tell whether a text is legitimate?
It's simple. We will never text you (or call or email you) to ask for your debit card information, account number or confidential information. Rather, we will only request confidential information to verify your identity when you contact us. If you receive a suspicious call purporting to be from Umpqua, hang up and call us at 1-866-4UMPQUA (1-866-486-7782) or email us at firstname.lastname@example.org.