General/Apps

How do I use text banking in Umpqua personal digital banking? 
Setting up text banking is a 2-step process. You'll enroll your text phone number, then you'll decide which accounts you want enrolled in text banking. Here are the steps:

1. Enroll your text number: Log in to online or mobile banking, select "Settings", "Text Enrollment".

  1. Review the terms and conditions.
  2. Toggle the "On/Off" button to "On".
  3. Enter your phone number.
  4. Check "Agree to Terms" and select "Save".

You'll see an Enrollment Successful message. Select "Visit Preferences" at the bottom of that message to go to Account Preferences page.

2. Enroll your account: Select "Settings", "Account Preferences". All your online accounts will be listed on this page.

  1. Select any account in the list to enroll and display more details.
  2. On the "Text" tab, toggle SMS/Text Enrollment to "On".
  3. Enter a SMS/Text Display name (4-character limit).
  4. Repeat Step 2 for each account you'd like enrolled for Text Banking.

You should receive a welcome text from us at 226563 once enrolled. Text us back LIST for a complete list of command codes. You're ready to start text banking!

Where can I find "Settings" in personal digital banking?
"Settings" is located in the left menu near the bottom, just above "Help". In mobile banking, tap the Menu button and the left menu will slide into view.

What devices, operating systems and browsers are supported?

Our online and mobile banking system requires the latest developments in web browser security to keep your accounts safe, so the software is only compatible with the most reliable web browsers. If your current browser is incompatible with our system, you will be notified as soon as you try to log in.

To help you get the best out of your Online Banking experience, we recommend using one of these web browsers: Microsoft Internet Explorer, Google Chrome, Apple Safari, Mozilla Firefox. Please note that our system is only compatible with Safari on Mac OS-X. Safari will not be supported on Windows.

We also encourage you to set up your browser to update automatically. If you have questions about updating your browser or changing browser settings, you can find instructions on that company's website.

Please visit Personal Online Banking Security & Browser System Requirements for more details. 

Why do I need to keep my web browser and operating system up to date?
Keeping your web browser and operating system up to date is important for good online security and it also ensures that you can fully enjoy any future updates or new features in online banking.

Bill Pay

What are the differences between online and mobile banking Bill Pay?
In online banking, the first page that appears within Bill Pay is the Payment Center, which shows all of your payees as well as Reminders, Pending Payments and Recent Payments. Tapping Bill Pay from your mobile device will take you to a streamlined Bill Pay screen that allows you to quickly and easily pay existing payees and add new payees. The mobile Bill Pay also features an optional link to the Bill Pay Full Site in the event you need additional features.

How can I change which account I use to pay a payee in Online and Mobile Banking Bill Pay?
Within Umpqua Online Banking, the Bill Pay tab will open the Payment Center that remembers which funding account was last used for each payee and will automatically default to that funding account for future payments. To change the account used, select the desired account from the dropdown menu next to the payee when submitting a payment. The system will then default to that funding account for that payee until it is changed.

Within the Umpqua Bank Mobile Banking app, the Bill Pay tab will open a streamlined Bill Pay screen that allows you to quickly and easily pay existing payees (and add new payees). Mobile Bill Pay does not remember which funding account was last used for each payee and must be selected each time a payment is submitted. However, under "Options" on the landing screen, there is a link to the "Bill Pay Full Site", this will open to the Payment Center in a new window, if you ever desire the full-feature experience.

Secure Log-in Authentication

Will I need to use a Secure Access Code (SAC) for login?

Yes. When logging in to online and mobile banking for the first time or any time from an unregistered device, you will be asked for a six-digit, single-use Secure Access Code (SAC) delivered outside of the online/mobile banking session via an automated phone call or text message in order to complete your authentication into our service. After we validate the SAC, you'll be presented with two options 1) Don't Remember This Device; and 2) Remember This Device.  You should only select Remember This Device, if using a private device that only you will use. This will eliminate the need for this step in future logins. If using a public or shared device, you should select Don't Remember This Device.  

Note: To maintain device registration, your browser must be configured to accept and retain cookies from Umpqua Bank. If your device is set up to regularly delete cookies or has an automated program that does so, you will be prompted to register your device after that deletion occurs. Please see your browser "help" for assistance in accepting cookies or contact us at 1-866-4UMPQUA (1-866-486-7782) for assistance.

 

How do I remove the registration from a device that is no longer mine?
You can remove the registration of a device/browser by deleting your cookies, or only the cookies related to our online site. Please see your browser "Help" for assistance in deleting cookies.

Login ID/Password

I have forgotten my login ID. What do I do?
If you haven't used online banking in a while or have forgotten your Login ID, we need you to visit a local store for assistance or call us at 1-866-4UMPQUA (1-866-486-7782).

I have forgotten my password. What do I do?
If you haven't used online banking in a while or have forgotten it, you can reset your password online by clicking on the "Forgot your password?" link above the "Log in" button on UmpquaBank.com or in the mobile app, contact your local store or call us at 1-866-4UMPQUA (1-866-486-7782) and we can reset it.

I have been locked out of the system due to entering the wrong login ID or password too many times. How do I unlock my account?
If you have locked your account due to several unsuccessful login attempts, we can help. For your security you are required to contact your local store or call us at 1-866-4UMPQUA (1-866-486-7782) and we can reset your password and/or unlock your online account.

How can I change my password?
Once you have successfully logged into personal online or mobile banking, you may change your password under Settings > Security Preferences. You may also select the "Forgot your password" link above the "Log in" button on UmpquaBank.com or in the mobile app, contact your local store or call us at 1-866-4UMPQUA (1-866-486-7782) and we can assist you.