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Online Account Creation FAQs

Answers to some frequently asked questions as you open your account online.

How can I speed up my application?

If you already have an account with us, we can automatically fill out parts of your application using the information we have on file. You can speed up your application using information from your Umpqua ATM/Debit card or an Umpqua checking, savings, or money market account.

Which account ownership type should I choose?

If you will be the only person to have ownership of this account, select Individual. If you want to add a co-owner to the account, select Joint. Note: All owners must be at least 18 years old to open an account online. To open an account for a minor, contact us at (866) 4UMPQUA [(866) 486-7782].

Are joint accounts FDIC insured?

Yes, at Umpqua Bank, your deposits are covered by the FDIC for up to $250,000 per depositor. Click here to read more about FDIC insurance.

Why do I need to review and accept disclosures?

Disclosures contain the important terms and conditions that apply to your new account. Reviewing and accepting disclosures ensures that you are informed about how we will manage your new account.

What is FATCA?

FATCA (Foreign Account Tax Compliance Act) promotes cross-border tax compliance by implementing an international standard for the automatic exchange of information related to US taxpayers. FATCA regulations require tax authorities obtain detailed account information for US taxpayers on an annual basis.

FATCA is intended to increase transparency for the Internal Revenue Service (IRS) with respect to US persons that may be investing and earning income through non-US institutions. While the primary goal is to gain information about US persons, FATCA imposes tax withholding where the applicable documentation and reporting requirements are not met.

Why do I need my login information for my account at another financial institution when making my opening deposit?

Providing your login information allows us to verify that you own the account you are using to make an opening deposit to your new account.

What if I cannot provide my login information?

You can still use your account at a different financial institution to make a deposit. Click the link in your login information section to use test deposits and withdrawals to verify your account ownership.

What is the test deposits and withdrawals verification process?

If you choose this option, we will make two test deposits ($0.99 or less) and two matching withdrawals to your external account. You will need to access that account to see the amounts of these transactions. Then return to our website to enter the amounts and verify account ownership. It typically takes two or three days for these transactions to appear in your external account.

Note: If you select test deposits and withdrawals, you cannot change your verification method again.

Why do I need to answer these security questions?

You are asked to answer security questions to help ensure you own the account. This additional layer of security protects you against fraudulent attempts to withdraw money.

What if I cannot answer the security questions from my external funding account?

You can still use your account at a different financial institution to make a deposit. Click the link in the security questions sections to use test deposits and withdrawals to verify your account ownership.

If you choose this option, we will make two test deposits ($0.99 or less) and two matching withdrawals to your external account. You will need to access that account to see the amounts of these transactions. Then, return to our website to enter the amounts and verify account ownership. It typically takes two or three days for these transactions to appear in your external account.

Questions?
Give us a call at
(866) 486-7782
Mon-Fri, 8am-6pm
Sat-Sun, 8am-5pm
or download Go-To.