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How do I enroll in and use text banking?

Text banking allows you to access account information via text message with Umpqua Bank Personal Online or Mobile Banking.

Setting up text banking is a simple two-step process: Enroll your cell phone number, then decide which account(s) you want to use text banking with. Here are the steps:

First, enroll your cell phone number:

  1. Log in to online or mobile banking. Not enrolled? Click to learn more or enroll.

  2. Select Settings, then Text Enrollment.

  3. Review the terms and conditions.

  4. Toggle the On/Off button to On.

  5. Enter your phone number.

  6. Check Agree to Terms and select Save.

You should see an Enrollment Successful message. Nice job!

Next, enroll your account:

  1. Select Settings, then Account Preferences. All your online accounts will be listed on this page.

  2. Select any account in the list to enroll and display more details.

  3. On the SMS/Text tab, toggle SMS/Text Enrollment to On.

  4. Enter a SMS/Text Display name (four-character limit).

  5. Repeat Step 2 for each account you'd like enrolled for Text Banking.

You should receive a welcome text from us at 226563 once enrolled. You're ready to start text banking!

Text banking commands

FunctionCode

Request a list of account balances & nicknames

 

BAL

 

Request a specific account balance

 

BAL <account nickname>

 

Request account history

 

HIST <account nickname>

 

Transfer funds between accounts

TFER <from account nickname> <to account nickname> <amount>

 

Receive this full list of Text Banking commands   

 

LIST

 

Receive a list of contact points for information on text banking (website, phone number, etc.)

 

HELP

 

Stop all text messages to the mobile device (for text banking and SMS alerts/notifications)

 

STOP

 

Questions?
Give us a call at
(866) 486-7782
Mon-Fri, 7am-7pm
Sat-Sun, 8am-5pm
or drop us an email.