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Umpqua Pay provides powerful debit-card management tools in an easy to use app. You can manage your Umpqua debit-card transaction alerts, turn purchasing On/Off, view transaction history, use our Mobile Location Confirmation travel service, link to the Visa SRC service, and link your card to the Umpqua Pay Mobile Wallet feature on Android devices.
Once you add your cards, you can setup the following services within the app:
All Umpqua Bank Debit Card products beginning with 416046, 446597, 423148, 429268, 477348 and 416780 can be added to Umpqua Pay and are compatible with its services. Umpqua Bank prepaid cards and credit cards are not eligible for use at this time.
Umpqua Pay requirements:
There are no fees assessed by Umpqua Bank to use the App. Depending on your mobile plan, you may incur data or SMS fees from your mobile carrier.
Yes, each card is given a nickname. By default, your nickname will be the last four digits for your card number, but you can enter a custom nickname. If you create a custom nickname, you must use this nickname to retrieve your card information.
Yes, App-to-App linking allows you to switch between Umpqua Pay to other Umpqua Mobile Banking Apps using only your fingerprint to authenticate and toggle to the other apps.
To toggle between apps:
If you don't already have an Umpqua Bank Mobile Banking App installed on your device, you'll be taken to the App Store and prompted to download it.
Yes, you can use up to 10 mobile devices to access your cards.
The verification code sent via email is only valid for 30 minutes. If you're trying to use the code outside the 30 minute window, you'll have to resend the verification code. You can only do this 4 times within 24 hours.
If you entered the incorrect email address during enrollment, simply go through the Create Account process again, making sure to enter the correct email address.
Contact Umpqua Bank at (866) 486-7782 for assistance.
If you get an error when you try to use Umpqua Pay try restarting your device or check your network connection.
From the Log in page:
A system email will be sent to the primary email address you used to enroll into the Umpqua Pay app.
Using a mobile number: If you enter a mobile number, it must match the one in your User Profile. You won't receive a text message to reset your username. An email will be sent to your primary address instead.
Wait 60 minutes and try again. If your account is still locked contact us at (866) 486-7782.
This feature enables you to log into the app using your fingerpint. If your device supports this feature, you'll be prompted to setup Fingerprint Authentication the first time you sign in to the app.
The next time you sign in to Umpqua Pay you'll be able to use Touch ID.
Umpqua Pay offers a wide range of Alerts that help you stay in control of your cards and keep your account safe from suspicious activity. You can receive alerts via SMS text, e-mail, or push alerts* on your mobile device.
You can manage your alerts, including how you want to receive your alerts by tapping on Alerts.
* Push Alerts are only available to members that have an Android OS 3.0 or higher, iPhone OS 6.0 and have downloaded the mobile application.
The Umpqua Pay Mobile Wallet service allows you to make debit-card payments with your Android mobile device. iOS devices are not supported.
Before following the steps below, check your device settings to ensure NFC payment is turned “ON”.
Set up your card to use the Umpqua Pay Mobile Wallet service:
Umpqua Pay offers two options for paying in store:
Manual – The default payment option
Always-On with On-Device Verifications – Allows you to unlock your phone using your fingerprint ro other means, then simply tap your phone to the terminal to make a payment
Umpqua Pay mobile wallet must be set as your default payments app.
To make a payment, click the Visa SRC payment option and login with your Visa SRC User ID/Password. You'll need to be enrolled in Visa SRC to use this feature.
To enroll in the Visa SRC service:
If see an error screen when selecting a debit-card to associate with Visa SRC, there are no qualifying cards setup in Umpqua Pay.
For security purposes your session will expire after 3 minutes of inactivity and you'll need to log in again.
If you have the Umpqua Pay app, simply log in and Turn Your Card Off. Then, contact Umpqua Bank immediately to report your card lost/stolen at (866) 486-7782.
Once you receive your replacement card you can delete your old card from the App and add the new card.
Consumer Transaction Controls allow you to suspend/reactivate any cards enrolled on the Umpqua Pay app. When a card is suspended any attempted transactions will be declined until it is reactivated.
To suspend a card:
The card will show as suspended in the card carousel
To reactivate a card:
You'll receive a confirmation the card has been reactivated.
Download Umpqua Pay on the new device and use your existing credentials to sign in to your account.
You can log into Umpqua Pay with your existing credentials. You'll want to update your contact number in the app for security.