UMPQUA BANK OPENS NEW FLAGSHIP STORE IN SPOKANE

Location features experiential design and community spaces to create unique customer experience

Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (NASDAQ:UMPQ), opens its newest store today in Spokane, Wash., in the heart of the city's downtown retail and business center. Umpqua pioneered its nationally and internationally recognized bank store model more than 20 years ago and continues to use physical and digital tools in new ways to advance its signature customer experience.

"Umpqua's approach to banking is decidedly different. We believe it should be an approachable, enjoyable experience that reflects how important our finances are in our daily lives and our Spokane store is no exception," said Brian Read, Umpqua Bank EVP Retail Banking.

The store is designed to serve as a gathering place for customers, neighboring businesses and local organizations. It's outfitted with three conference meeting rooms available for anyone in the community to reserve and use free of charge, Wi-Fi, Umpqua blend coffee and a lounge area.

Umpqua is also showcasing its Local Spotlight program at the new store. The program, which demonstrates the company's commitment to small businesses by selling products from local companies each quarter, kicks off with Spokane-based Boo Radley's gift shop.

The new downtown Spokane store will replace the former store on Wall Street. The new store is located at 707 W. Main Avenue and will be open Monday through Friday 9:00am to 5:00pm, with 24 hour ATM and night drop-off. For more information visit https://www.umpquabank.com/locations/.

About Umpqua Bank

Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation, and has locations across Idaho, Washington, Oregon, California and Northern Nevada. Umpqua Bank has been acknowledged for its innovative customer experience and banking strategy by national publications including The Wall Street Journal, The New York Times, BusinessWeek, Fast Company and CNBC. The company has been recognized for eight years in a row on FORTUNE magazine's list of the country's "100 Best Companies to Work For," and was recently named by The Portland Business Journal the Most Admired Financial Services Company in Oregon for the eleventh consecutive year. In addition to its retail banking presence, Umpqua Bank owns Financial Pacific Leasing, Inc., a nationally recognized commercial finance company that provides equipment leases to small businesses.

Umpqua Holdings also owns a retail brokerage subsidiary, Umpqua Investments, Inc., which offers services through Umpqua Bank stores and in dedicated offices throughout Oregon. Umpqua's Wealth Management Division serves high net worth individuals and nonprofits by providing customized financial solutions and offerings. Umpqua Holdings Corporation is headquartered in Portland, Ore. For more information, visit http://www.umpquabank.com.