Welcome to the West 11th Avenue store update page

 

Our bank is going through an unprecedented time of growth and change. While we understand the temporary closure of this store may cause inconveniences, we’re excited to share how we are improving our banking experience—both for your business and your employees.

  • June 30 (deadline): Please secure any belongings currently at the store

  • July 15: Temporary store closure

  • Spring 2022: Grand re-opening

The rebuilt 11th Avenue store will represent the future of our in-store experience, including new digital automation opportunities.

Frequently asked questions

My Umpqua store located at 3738 West 11th Avenue in Eugene is being rebuilt; why? Open/Close icon

Growth and positive change are coming to Umpqua Bank and our clients; as part of that, the rebuilt property will offer services and features that more effectively and efficiently support your business needs in our increasingly digital environment—both today and into the future. This new store represents an enhanced service model built on the most important factor: The commitment we make every day to our valued clients.

When will the store construction begin and how long will it take? Open/Close icon

The store will be temporarily closing on July 15, 2021. We will rebuild a more advanced, digital-forward store on the same property, which will be under construction throughout the remainder of 2021. As new events arise, we will share updates with you.

Where will I be able to meet my Banker? Open/Close icon

Your Banker and their teams will temporarily relocate to one of Umpqua’s three surrounding stores:

  • 675 Oak Avenue 1st Floor, Eugene, OR 97401 (3.2 miles away)
  • 497 Oakway Road Suite 100, Eugene, OR 97401 (4.6 miles away)
  • 1377 Mohawk Blvd 1st Floor Springfield, OR 97477 (9.1 miles away)
  • 165 N. 5th St. Monroe, OR 97456 (22.1 miles away)
Will there be any changes to my accounts? Open/Close icon

Your accounts and how they are managed will not be impacted or changed in any way. 

What is going to happen to my safe deposit box? Open/Close icon

As a safe deposit box holder, you will be notified via letter regarding the handling of your safe deposit box.

  • It is important that you close your box and collect the contents by June 30, 2021.
    • If you cannot close your box and collect your items by June 30, 2021, please notify your banker so we can make necessary arrangements.
  • Your annual safe deposit box renewal fee will be reimbursed for the remainder of 2021 and 2022.
  • Safe deposit boxes are available to you at our Eugene, Oakway, and Springfield store locations.
  • Please contact us at (541) 342-1451 or email your banker in order to schedule an appointment.
Can I deposit checks online while the store is being rebuilt? Open/Close icon

Umpqua’s Online Mobile Banking app offers a secure, reliable, and efficient way to deposit checks using the camera on a phone or tablet.

Deposit limits apply

Personal Banking
Daily limit: $5,000
Per check limit: $5,000
Max number of checks per day: 10
Dollar limit per five business days: $10,000
Max number of checks per five business days: 50

Business Banking
Daily limit: $50,000
Per check limit: $50,000
Max number of checks per day: 20
Dollar limit per five business days: $100,000
Max number of checks per five business days: 100

How can my employees cash their checks? Open/Close icon

Payroll checks for your employees can be cashed at any Umpqua store location. 

As an alternative, payroll funds can be deposited automatically into your employee’s bank account at no cost to them via ACH Direct Deposit. Please contact your Banker or Business Relationship Manager if you would like to explore Direct Deposit opportunities.

As a business owner, how will I make deposits and complete cash orders until the new store is rebuilt? Open/Close icon

Business deposits and cash orders can be transacted at any Umpqua Bank store location, including the three surrounding stores in Eugene and Springfield.  

  • 675 Oak Avenue 1st Floor, Eugene, OR 97401 (3.2 miles away)
  • 497 Oakway Road Suite 100, Eugene, OR 97401 (4.6 miles away)
  • 1377 Mohawk Blvd 1st Floor Springfield, OR 97477 (9.1 miles away)
  • 165 N. 5th St. Monroe, OR 97456 (22.1 miles away)

Many of our clients have chosen to utilize efficient, remote and digital options to manage their businesses, such as armored transport services and Remote Data Capture (RDC), which enables them to transact deposits remotely without requiring travel from your place of business. Another option for individual check deposit is our Mobile Check Deposit via Business Online Banking. To better understand all available options you may choose from, please contact your Banker and/or Business Relationship Manager.

Find a location near you for any in-person banking needs

Explore digital business banking solutions

Take advantage of automation opportunities that enable your business to bank with Umpqua without needing to visit our store (unless you just want to stop by and say hello to your neighborhood Banking Team).

Hand holding coin

 

Receivables

 

Speed up collections and minimize risk while eliminating costly, error-prone manual processes.

 

Arrow point from document to check

 

Payables

 

Make payments faster and forecast Working Capital more accurately with end-to-end automation.

 

Credit Card

 

Commercial Cards

 

Save time and money, increase efficiency, and even earn a rebate on your monthly spend.

 

Banking at your convenience

 

  • Make check deposits through the Umpqua Mobile Banking app

  • Pay bills, view transactions, and monitor cash flow from anywhere

  • Get banking advice on-the-go from financial experts who understand your needs

 

Online & Mobile Banking
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Have more questions? We’re here to help.

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Meet with our Business Bankers

 

Find a business banker in your area.