Umpqua's secure sign-in ensures only authorized individuals can access their financial information within Umpqua online services, providing you an extra layer of security. This authentication process includes the use of a six- digit single-use security code sent to you by either phone or text message.
If you are using a private computer or mobile device you will use regularly to access online banking, you may want to "register your device." This registration tells our system to remember the device and browser you're using so we can securely identify you.
Once your device has been registered, you will be able to skip the secure access code step with future logins. However, if you are using a computer or mobile device you do not use regularly, we recommend for your security that you "do not register" your device.
Note: To maintain your device registration, your browser must be configured to accept and retain cookies from Umpqua Bank. If your device is set up to regularly deletes cookies or has an automated program that does so, you will be prompted to register your device after that deletion occurs. Please see your browser "help" for assistance in accepting cookies or contact us at 1-866-4UMPQUA for assistance.