Umpqua's secure sign-in ensures only authorized individuals can access their financial information within Umpqua online services, providing you an extra layer of security. When logging in to online and mobile banking for the first time or any time from an unregistered device, you will be asked for a six-digit, single-use Secure Access Code (SAC) delivered outside of the online/mobile banking session via an automated phone call or text message in order to complete your authentication into our service. After we validate the SAC, you'll be presented with two options 1) Don't Remember This Device; and 2) Remember This Device. You should only select Remember This Device, if using a private device that only you will use. This will eliminate the need for this step in future logins. If using a public or shared device, you should select Don't Remember This Device.
Note: To maintain your device registration, your browser must be configured to accept and retain cookies from Umpqua Bank. If your device is set up to regularly deletes cookies or has an automated program that does so, you will be prompted to register your device after that deletion occurs. Please see your browser "help" for assistance in accepting cookies or contact us at 1-866-4UMPQUA for assistance.