9/9/2020 7:00:00 AM

Umpqua Bank Disaster Relief Loans Available to Communities in Need

Last updated October 14, 2020
The wildfires that have broken out throughout our footprint have caused incredible damage, upending lives and forcing thousands to evacuate—and the danger is far from over. Our hearts go out to everyone affected by the fires, and we’re dedicated to helping our communities recover however we can.


Help for Homeowners

If your home has been damaged or destroyed by wildfires, or if wildfires have affected your ability to pay your mortgage, we may be able to help. Visit our Help Center to learn more about disaster forbearance, mortgage insurance, and other relief programs available to homeowners who have been affected by natural disasters.

For Umpqua-serviced Home Loan customers whose homes burned in a FEMA Major Disaster Declaration area in our core footprint, we will waive the Umpqua fees if you choose to purchase an existing home somewhere else in our footprint.

If you lost your home due to wildfire and choose to rebuild on the same property, we will waive all Umpqua fees on a new construction or renovation loan. Home must be in a FEMA Major Disaster Declaration area in our core footprint; owner-occupied only.


Disaster Relief Loans

We've created an emergency personal loan program for customers in the affected areas who have been financially impacted by the fires. Qualifying customers can apply for a Disaster Relief Loan of up to $10,000 at a reduced interest rate (subject to credit approval). We hope this can help you with short-term repair expenses, a major purchase or whatever you need to get by.

The list below is subject to change as the situation develops. Please check this page for updates.
Disaster Relief Loans are currently offered at the following stores:

  • Ashland
  • Central Point       
  • Garden Valley
  • Jacksonville
  • Medford Main
  • Medford McAndrews
  • Newport
  • Phoenix
  • Roseburg
  • Salem Main
  • Salem – Candalaria
  • Springfield – Mohawk
  • Sutherlin
  • Sweet Home
  • West Roseburg


  • Brewster
  • Waterville
  • Coulee City


  • Vacaville
  • Windsor

  • West Petaluma

  • Napa-Soscol

  • Napa-Browns Valley

  • Napa-Bel Aire

  • St. Helena

  • Marysville

For more information about Umpqua Bank Disaster Relief Loans, please contact any of the stores on this list or call (866) 790-2121 and choose Option 1 to apply for a Disaster Relief Loan.

Umpqua store participation is based on proximity to natural disaster areas, as determined by state and county officials. Loan approvals are subject to the bank's minimum credit requirements. Store participation is subject to change depending on disaster location. This offer is available to customers in affected areas with an Umpqua Bank checking or savings account. Customers living or working in disaster areas who have been economically impacted by natural disaster are eligible to apply.