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For your security, we recommend you let us know as soon as you find out that your card is missing; contact us at the numbers below:
For a Debit or ATM Card: Call us at (866) 486-7782 and select Option 1
For a Personal Credit Card: Call (800) 558-3424
For a Business Credit Card: Call (866) 552-8855
For a Commercial Card: Call (866) 777-9013
For a Prepaid Card including Everyday Cash Cards, Payroll Cards and Registered Gift Cards: Call (866) 255-5362 and select Option 1
Report the theft to the FTC (Federal Trade Commission). Their website is also the best source for identity theft guidance.
Suspect your stolen card is only part of the picture? See our fraud & identity theft section.
To help you manage and protect your money, Umpqua offers Visa Purchase Alerts, which allows you to receive text or email notifications whenever your card is used.
Enroll in Visa Purchase Alerts to receive alerts for transactions in real-time and immediately identify potentially fraudulent activity.