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Lobby & Drive-Up Banking

(Select stores)

At Umpqua Bank, we continue to take every precaution to keep our customers and associates healthy while we work within quickly changing local guidelines around reopening. Many of our stores will continue to require appointment scheduling for lobby visits while no appointment is required at drive-up locations. While we are confident we can meet the majority of your banking needs online, we realize some matters require an in-store meeting including:

  • Signing loan documents

  • Opening a new account for new to bank customers

  • Opening a new business account

  • Cash or coin orders for businesses

  • IRA account activities

  • Savings bonds

  • Check cashing

  • Notary public and medallion services

  • Wire transfers

  • Foreign currency orders and pickup

  • Access to safe deposit box

  • Large cash withdrawals

  • Power-of-attorney services

  • Cash related transactions

To make an appointment at a bank open near you Monday-Friday, please use the store locator below to see updated hours and to book an appointment online. If you’re not sure if a lobby appointment is required, please contact your store directly to confirm.

Some of our stores are closed due to the wildfires. We’ve activated our Disaster Relief Loan Program in parts of Oregon and Washington to help customers who have been affected.


The following stores are closed due to fire danger or air quality concerns:
This list is subject to change as the situation develops. Last updated: 09/18/2020


  • Phoenix - This location is closed indefinitely.

Washington | Idaho

  • Vancouver - Cascade Park

Digital Tools to Help You Bank From Home

For the majority of your banking needs, we encourage you to connect with a live banker using our Go-To app or use online or mobile banking to manage your financial life from home.

  • Umpqua Go-To: Chat with a real, live financial expert who can handle your banking needs. Question about your loan? Need to order checks? Whenever something comes up, just message your banker. Download the Umpqua Go-To app.

  • Mobile Banking: Check a balance, pay a bill, stop a payment, or deposit a check all on your mobile device. Just tap, snap and go. Download the Umpqua Bank Mobile Banking app today.

  • Online Banking: View all of your accounts and manage your finances through Umpqua online banking. Its’s easy to check balances, transfer money or pay bills. Sign up at

Multiple Ways We Can Serve You

Ways We Serve You Chart