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Lobby Banking By Appointment Only

(No appointment required at drive-up. Select stores only)

At Umpqua Bank, we’re taking every precaution to keep our customers and associates healthy. We’ve temporarily moved to lobby appointment only scheduling, and updated hours for our store lobbies and drive-ups (select stores only). While we are confident we can meet the majority of your banking needs online, we realize some matters require an in-store meeting. Appointments may be made for any of the following activities:

  • Signing loan documents

  • Opening a new account for new to bank customers

  • Opening a new business account

  • Cash or coin orders for businesses

  • IRA account activities

  • Savings bonds

  • Check cashing

  • Notary public and medallion services

  • Wire transfers

  • Foreign currency orders and pickup

  • Access to safe deposit box

  • Large cash withdrawals

  • Power-of-attorney services

  • Cash related transactions

To make an appointment Monday-Friday, please use the store locator below to see updated hours, book an appointment online or contact your local store directly.

Digital Tools to Help You Bank From Home

For the majority of your banking needs, we encourage you to connect with a live banker using our Go-To app or use online or mobile banking to manage your financial life from home.

  • Umpqua Go-To: Chat with a real, live financial expert who can handle your banking needs. Question about your loan? Need to order checks? Whenever something comes up, just message your banker. Download the Umpqua Go-To app.

  • Mobile Banking: Check a balance, pay a bill, stop a payment, or deposit a check all on your mobile device. Just tap, snap and go. Download the Umpqua Bank Mobile Banking app today.

  • Online Banking: View all of your accounts and manage your finances through Umpqua online banking. Its’s easy to check balances, transfer money or pay bills. Sign up at

Multiple Ways We Can Serve You

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Temporary Store Closures

As the COVID-19 situation continues to grow across our footprint, we're taking precautions in order to keep our customers and communities safe. Below, find a list of our impacted Umpqua stores. Last updated Thursday, May 28th.


Sacramento - One Capitol Mall
1 Capitol Mall, Suite 600

9078 Brooks Road South

1395 E. 2nd Street


Reno Main
9990 Double R Blvd