Lobby & Drive-Up Banking

At Umpqua Bank, we continue to take every precaution to keep our customers and associates healthy while we work within quickly changing local guidelines around reopening. Many of our stores will continue to require appointment scheduling for lobby visits while no appointment is required at drive-up locations. While we are confident we can meet the majority of your banking needs online, we realize some matters require an in-store meeting including:

  • Signing loan documents

  • Opening a new account for new to bank customers

  • Opening a new business account

  • Cash or coin orders for businesses

  • IRA account activities

  • Savings bonds

  • Check cashing

  • Notary public and medallion services

  • Wire transfers

  • Foreign currency orders and pickup

  • Access to safe deposit box

  • Large cash withdrawals

  • Power-of-attorney services

  • Cash related transactions

To make an appointment at a bank open near you Monday-Friday, please use the store locator below to see updated hours and to book an appointment online. If you’re not sure if a lobby appointment is required, please contact your store directly to confirm.

Temporary Store Closures

As the COVID-19 situation continues to grow across our footprint, we're taking precautions in order to keep our customers and communities safe. 


Last updated: 2/26/2021


  • All stores are by-appointment only.
  • Phoenix: This location is closed indefinitely.

Washington | Idaho

  • All stores are by-appointment only.

California | Nevada

  • Sacramento, One Capital Mall - Closed. Due to building closure​​. ​​​​​​

California residents: Our Stores are limiting lobby occupancy and enforcing adequate physical distancing. Appointments are not required, but are encouraged. Visitors with appointments will be allowed priority entrance. 


Multiple Ways We Can Serve You

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