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At Umpqua, you matter. Because of that, your privacy is important to us.
We want to be transparent about our data collection and usage. That means providing you with options to control what’s collected and how it’s used, while also ensuring that you have the information you need to make the choices that are right for you across our products and services.
We are working to earn and keep your trust every day by focusing on five core principles:
Trust: We develop trust and build mutually beneficial relationships by respecting your privacy and your choices.
Transparency: We communicate transparently with you about our privacy practices and your rights.
Value: We use the information you provide us to enhance and add value to your experience.
Compliance: We comply with all applicable laws and regulations.
Security: We protect your personal information commensurate with its degree of sensitivity.
These principles form the foundation of Umpqua’s approach to privacy and will continue to shape the way we build our products and services.
Information we collect from you
Umpqua collects data to be able to best serve your needs. The personal information we collect depends on the types of financial products you are seeking. This information allows our teams to determine how to best support your financial goals. It may include your full legal name, your mailing address, your Social Security number, driver’s license number, or your phone number. We will only request this information where we believe it‘s reasonably required for ordinary business purposes.
Information we collect about you
As part of our ongoing commitment to provide you with the most complete options for your financial needs we may gather information from outside sources including from co-branded partner sites or commercially available third-party sources, such as credit reporting agencies.
Information we collect online
When you visit our website, we may track non-personally identifiable information to administer the website and analyze its usage. Examples of information we may track include, your internet protocol (IP) address, the browser or computer you’re using, the pages you view on the website, the items you click within the website, the state or country from which you access the website, and the date and time of your visit, or the name of your internet service provider.
We may share anonymous or aggregated information with third parties to help deliver products, services, and content that is tailored to those who access our services and for other purposes.
We use reasonable physical, electronic, and procedural safeguards that comply with federal standards to protect and limit access to personal information. This includes device safeguards and secured files and buildings.
Please note that information you send to us electronically may not be secure when it’s transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information (such as your Social Security number) to us.
If you are a California resident and would like to exercise the rights granted to you under the California Consumer Privacy Act, or CCPA, please review our Privacy Notice for California Residents and complete one of the forms below:
If you are a submitting this request for yourself, please click here.
If you are submitting this request as a legal representative, please click here.