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Have a question about our products or services?
If you have a question and aren't able to visit a store, we've got multiple ways you can get in touch with one of our associates.
Due to high call volume, our wait times to speak with an associate by phone are longer than usual. For a faster response, contact your Go-To Banker or chat with us.
Chat your
Go-To
Connect with a Go-To Banker via the mobile app.
Chat with us
Monday - Friday
8:00am - 6:00pm
Saturday - Sunday
8:00am - 5:00pm
Give us a call
Monday - Friday
8:00am - 6:00pm
Saturday - Sunday
8:00am - 5:00pm
Send us a message
Have a general question we can answer?
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Having trouble accessing your account?
Help
Center
Find answers to most common issues.
Need help with a lost or stolen card? You can call us for after-hours help and select option 2 for Debit or Credit Cards.
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- Login using your online banking credentials.
- Choose a Go-To financial expert.
- Ask away and get real-time financial advice.
- Keep in touch for trusted solutions tailored directly to you.
Download the Go-To app
New to Umpqua? Select a checking account first.