I need help with my Personal Online Banking login ID or password
I have forgotten my login ID. What do I do?
If you haven't used online banking in a while or have forgotten your login ID, we need you to visit a local store for assistance or call us at (866) 486-7782.
I have forgotten my password. What do I do?
You can reset your password online by clicking on the "Forgot password?" link below the "Log in" button on UmpquaBank.com or in the mobile app, or contact your local store or call us at (866) 486-7782 and we can reset it.
I have been locked out due to entering the wrong password or Secure Access Code too many times. How do I unlock my account?
If you have locked your account due to several unsuccessful login attempts, we can help. For your security, you are required to contact your local store or call us at (866) 486-7782 and we can reset your password and/or unlock your online account.
How can I change my password?
Once you have successfully logged into Personal Online or Mobile Banking, you may change your password under Settings > Security Preferences. You may also select the "Forgot your password" link below the "Log in" button on UmpquaBank.com or above the "Log in" button in the mobile app. Contact your local store or call us at (866) 486-7782 and we can assist you.
For Business Online Banking ID and Password Assistance
Just give us a call at (866) 486-7782 and we can help you reset your information.