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What can I do to protect myself from fraud and identity theft?

There are many ways to minimize your risk of fraud and identity theft. Here are some great tips:


  • When a Social Security number is requested to sign up for a service, confirm that it’s actually needed. In some cases, another form of identification will suffice.

  • Carry only necessary ID with you. Photocopy the information you carry daily and store it in a secure place.

  • Shred documents containing financial or personal information before discarding.

  • Utilize paperless statement options and manage your accounts online. Checking your statement balances online regularly can also help you detect fraudulent transactions more quickly.

  • Receive and pay bills online with billpay.

  • Always put outgoing mail in a U.S. Postal Service mailbox; it’s more secure than your home mailbox. Also, be sure to collect your incoming mail promptly each day.


  • Don’t open or respond to online solicitations for personal information.

  • Delete suspicious emails without opening them. If you do open a suspicious email, don’t open any attachments or click on any links.

  • Umpqua Bank will never request personal information by email. Never provide sensitive account or personal information in response to an email; if you have, call us at (866) 486-7782.

  • If you encounter a pop-up window, remember that we never use pop-up windows to request customer account information.

  • Keep your passwords in a secure place, and change them regularly. We recommend using a different password for each of your online accounts; choose passwords with at least eight characters and include numbers and symbols (like !@#%). Remember, Umpqua Bank will never ask for your password.

  • Keep your computer’s operating system up to date. You can check with your operating system manufacturer for the latest updates here:

  • Use a current web browser. In order to maintain a high level of security, we don’t allow access to online banking using browsers that don’t meet our security criteria.

    You may need to upgrade to a supported browser or update the one you have.

  • Install a personal firewall. Though most office networks include firewall protection, your home computer could benefit from this added level of security.

  • Install and update anti-virus software. Some of the most popular programs are:

  • Consider anti-malware, anti-spyware and pop-up blocker security software.

  • Use secure sites for transactions and shopping. How do you know they’re secure?

    Often you’ll see a lock symbol near the website address in your browser window, or the web address will begin with https://.

  • Avoid downloading programs from unknown sources—they might contain hidden programs or viruses.

  • Avoid accessing your banking or financial information using public Wi-Fi. If you must, we recommend installing a VPN (Virtual Private Network) to ensure a secure encrypted connection.

Give us a call at
(866) 486-7782
Mon-Fri, 8am-6pm
Sat-Sun, 8am-5pm
or download Go-To.