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Below, you’ll find the answers to some of our most frequently asked questions.
Give us a call at (866) 486-7782, or visit your neighborhood Umpqua store, and we’ll be happy to get one ordered for you.
Give us a call at (866) 486-7782 or send a secure message through Online Banking, and we’ll do our best to accommodate your request.
You can stay in control of your debit card expenditures and keep your account safe from suspicious activity by using the Umpqua Pay Mobile App. The Umpqua Pay Alerts provide real time text, email or Push notifications for all point-of-sale and ATM transactions completed using your Umpqua Debit Card.
In some cases, yes. Click here to locate the nearest ATM accepting the Plus Shared Deposit network.
Mobile Wallets let you pay for purchases with just a tap of your mobile phone or watch at a participating retailer. Click here for easy instructions on how to register your Umpqua Debit or Credit Card Paywith your device’s mobile wallet app.
Let us know before you go by calling (866) 486-7782. We’ll make sure that you can continue to use your Umpqua Debit Card without interruption.
We recommend monitoring your account for any unauthorized transactions while you’re traveling and immediately upon your return.
To report your Umpqua card as lost or stolen, click here.
If it’s a transaction you don’t recognize or remember, give us a call at (866) 486-7782 or send us a secure message through Online Banking. If it’s a merchant error that you accidentally authorized, please try to resolve it with the merchant first. If that doesn’t work, contact us using the methods above.
Because Umpqua is dedicated to protecting the security of your account, especially when you’re shopping on the internet, we use the Verified by Visa 3-D Secure risk-based authentication service. If this service is also used by the internet retailer, your purchase is automatically authenticated to ensure that only the authorized cardholder is placing the online order. If the transaction is determined to be high-risk, further identification may be required. Call the number displayed on our website, and our customer service representatives will assist with your identification and provide you with additional instruction so that you can complete your purchase.
Click here to locate the nearest Umpqua Bank ATM or any ATM accepting the Plus network. Or, we recommend downloading the Umpqua Pay Mobile App so you can use our convenient ATM and Store Locator service.