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Debit Card FAQ

I’ve got a few questions about my Umpqua Bank Debit Card.

Below, you’ll find the answers to some of our most frequently asked questions.

How do I order a Debit Card?

Give us a call at (866) 486-7782, or visit your neighborhood Umpqua store, and we’ll be happy to get one ordered for you.

How do I increase my purchase or ATM withdrawal limit on my Debit Card?

Give us a call at (866) 486-7782 or send a secure message through Online Banking, and we’ll do our best to accommodate your request.

How can I shop more securely with my Debit Card?

Register your Umpqua Debit Card to shop online using the Visa Checkout service.

How can I manage and protect my money?

To help you manage and protect your money, Umpqua offers Visa Purchase Alerts, which allows you to receive text or email notifications whenever your card is used.

Enroll in Visa Purchase Alerts to receive alerts for transactions in real-time and immediately identify potentially fraudulent activity.

Can I make a deposit in a non-Umpqua ATM?

In some cases, yes. Click here to locate the nearest ATM accepting the Plus Shared Deposit network.

How do I add my Umpqua card to my phone’s Mobile Wallet?

This convenient service lets you pay for purchases with a tap of your mobile phone. Click here for easy instructions on how to register your Umpqua Debit or Credit Card with ApplePay, SamsungPay or Google Pay.

I’m traveling. How do I make sure my card works?

Let us know before you go by calling (866) 486-7782. We’ll make sure that you can continue to use your Umpqua Debit Card without interruption.

We recommend monitoring your account for any unauthorized transactions while you’re traveling and immediately upon your return.

My Umpqua Debit Card is lost or stolen. What should I do?

To report your Umpqua card as lost or stolen, click here.

What do I do if my Debit Card is showing a transaction I don’t recognize or an error in what I was charged?

If it’s a transaction you don’t recognize or remember, give us a call at (866) 486-7782 or send us a secure message through Online Banking. If it’s a merchant error that you accidentally authorized, please try to resolve it with the merchant first. If that doesn’t work, contact us using the methods above.

I tried to make a purchase online using my debit card, and my transaction could not be authenticated. What happened?

Because Umpqua is dedicated to protecting the security of your account, especially when you’re shopping on the internet, we use the Verified by Visa 3-D Secure risk-based authentication service. If this service is also used by the internet retailer, your purchase is automatically authenticated to ensure that only the authorized cardholder is placing the online order. If the transaction is determined to be high-risk, further identification may be required. Call the number displayed on our website, and our customer service representatives will assist with your identification and provide you with additional instruction so that you can complete your purchase.

I need cash. What ATMs can I use?

Click here to locate the nearest Umpqua Bank ATM or any ATM accepting the Plus network.

Questions?
Give us a call at
(866) 486-7782
Mon-Fri, 7am-7pm
Sat-Sun, 8am-5pm
or drop us an email.