Transactions

Debit Card FAQs

Questions?
Give us a call at
(866) 486-7782
Mon-Fri, 7 a.m.-6 p.m. (PT)
Sat-Sun, 8 a.m.-5 p.m. (PT)

 

Below, you’ll find the answers to some of our most frequently asked questions.

How do I order a Debit Card? Open/Close icon

Give us a call at (866) 486-7782, or visit your neighborhood Umpqua store, and we’ll be happy to get one ordered for you.

How do I increase my purchase or ATM withdrawal limit on my Debit Card? Open/Close icon

Give us a call at (866) 486-7782 or send a secure message through Online Banking, and we’ll do our best to accommodate your request.

How can I easily monitor my debit card transactions? Open/Close icon

You can stay in control of your debit card expenditures and keep your account safe from suspicious activity by using the Umpqua Pay Mobile App. The Umpqua Pay Alerts provide real time text, email or Push notifications for all point-of-sale and ATM transactions completed using your Umpqua Debit Card.

How do I add my Umpqua card to my phone’s Mobile Wallet? Open/Close icon

Mobile Wallets let you pay for purchases with just a tap of your mobile phone or watch at a participating retailer. Click here for easy instructions on how to register your Umpqua Debit or Credit Card Paywith your device’s mobile wallet app.

I’m traveling. How do I make sure my card works? Open/Close icon

Let us know before you go by calling (866) 486-7782. We’ll make sure that you can continue to use your Umpqua Debit Card without interruption. We recommend monitoring your account for any unauthorized transactions while you’re traveling and immediately upon your return.

What do I do if my Debit Card is showing a transaction I don’t recognize or an error in what I was charged? Open/Close icon

If it’s a transaction you don’t recognize or remember, give us a call at (866) 486-7782 or send us a secure message through Online Banking. If it’s a merchant error that you accidentally authorized, please try to resolve it with the merchant first. If that doesn’t work, contact us using the methods above.

I tried to make a purchase online using my debit card, and my transaction could not be authenticated. What happened? Open/Close icon

Because Umpqua is dedicated to protecting the security of your account, especially when you’re shopping on the internet, we use the Verified by Visa 3-D Secure risk-based authentication service. If this service is also used by the internet retailer, your purchase is automatically authenticated to ensure that only the authorized cardholder is placing the online order. If the transaction is determined to be high-risk, further identification may be required. Call the number displayed on our website, and our customer service representatives will assist with your identification and provide you with additional instruction so that you can complete your purchase.

I need cash. What ATMs can I use? Open/Close icon

Click here to locate the nearest Umpqua Bank ATM or any ATM accepting the Plus network. Or, we recommend downloading the Umpqua Pay Mobile App so you can use our convenient ATM and Store Locator service.