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Life is constantly changing, so when you need to update your account information, just give us a call at (866) 486-7782, stop by your local Umpqua store, or send us a secure message through Online Banking. We’ll get everything squared away in no time.
Traveling can be hectic, so we’ve made things a little easier when it comes to your Umpqua account. You can always use your mobile device at any location to access your account online. And give us a call at (866) 486-7782, stop by your local Umpqua store, or send us a secure message through Online Banking with your trip details. Here’s a quick list of what we need to know while you’re away:
Simply stop by your local Umpqua store, and an associate can help you update your account information with your new name. Just bring your new identification and documentation showing your name change.
When you need to reset your PIN, you have a few simple options. Please have your full card number and existing or original PIN ready, then:
Important: A PIN is set up for secure access to a customer’s ATM/Debit Card and should not be known by any person other than the cardholder. A PIN reset that is completed at the local store, at an ATM or through the automated PIN reset line is immediate. The cardholder can use the PIN right away.