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Visa fraud verification

I received a phone call to verify potential fraudulent debit card charges. What should I do?

Because Umpqua is dedicated to protecting the security of your account, we do systematically monitor your debit card transactions for unusual activity. If anything seems out of the norm, we will place an automated call to you to verify. If you see 866-707-3915 pop up on your Caller ID, that’s us!

During this automated call, you’ll be asked a series of questions to confirm your identity. These questions include entering the correct 5-digit zip code, the last 4 digits of your social security number and the birth date associated with your account. After verifying your identity, you’ll then be asked to listen carefully and confirm the transactions we thought were suspicious. If you identify at least 1 transaction as being invalid, we will place a temporary restriction on your card to prevent further unauthorized use and ask you to contact Customer Service to discuss further. But don’t worry, if an unauthorized charge does show up on your account, rest assured that you’re covered. Visa’s Zero Liability Policy will protect you against any unauthorized purchases.

Oh and if we can’t get ahold of you, we may place a temporary hold on your account to keep your funds safe.

Questions?
Give us a call at
(866) 486-7782
Mon-Fri, 7am-7pm
Sat-Sun, 8am-5pm
or drop us an email.