What if I can’t pay my mortgage?
If you are experiencing difficulty paying your mortgage, give us a call at (866) 743-4931 and we’ll direct you to one of our Home Preservation Officers. They’ll review your current circumstance and then help you understand your options. Click here to fill out a request to be reviewed for potential mortgage payment relief.
Our Home Preservation Officers are available during normal business hours, Monday through Friday (except holidays) between 8 am and 5 pm Pacific Time.
(Please note: we may be servicing your home loan on behalf of another company that owns your loan. In those situations, the other company will determine your options.)
There are several organizations that provide foreclosure prevention options. We encourage you to contact Umpqua Bank Home Lending first; however, you may also find the following information useful.
Know Your Options is a resource provided by Fannie Mae.
Many states also offer foreclosure prevention programs. Click the links below for information in your state:
Give us a call at
The most important thing you can do is keep communicating with us.
Our Home Preservation Officers are available to serve you Monday through Friday (except holidays) between 8am and 5pm Pacific Time.