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Logging into Personal Online Banking or Mobile Banking for the first time

Below are step-by-step instructions for logging into your Online and Mobile Banking services for the first time.

Online Banking

To get started, launch your web browser (Microsoft® Internet Explorer®, Mozilla®  Firefox®, Google Chrome™ or Safari™) and go to UmpquaBank.com.

Visit Personal Online Banking Security Browser System Requirements for details on system requirements.

1. Enter Login ID

  • Select the Login button in the top right of your screen, then choose Personal Banking. This may be preselected on future visits.

  • Enter your Umpqua Login ID and click the Login button. You will be presented with the option to "Remember your Login ID" the next time you login to Personal Online Banking from UmpquaBank.com.

2. Enter Password

  • Enter your Umpqua Password and click the Submit button.

3. Secure Access Code

  • When logging in to Online Banking for the first time or any time from an unregistered device, you will be asked for a six-digit, single-use Secure Access Code (SAC) delivered outside of the Online/Mobile banking session via an automated phone call or text message in order to complete your authentication into our service.

  • Select a target delivery location (phone, SMS/text) for a Secure Access Code.

  • Enter the Secure Access Code you receive.

  • After we validate the SAC, you'll be presented with two options 1) Don't Remember This Device; and 2) Remember This Device. You should only select Remember This Device if using a private device that only you use. This will eliminate the need for this step in future logins. If using a public or shared device, you should select Don't Remember This Device.

Mobile Banking

To get started, navigate to the Apple® App Store® or Google Play to download your Umpqua Bank Mobile Banking app.

The app icon will look like this:

new Umpqua Bank app icon

Once you have installed the app, log in using your Login ID and Password:

1. Enter credentials

  • Enter your Umpqua Login ID.

  • Enter your Umpqua Password.

  • Tap the Log In button.

2. Secure Access Code

  • When logging in to the Umpqua Bank Mobile Banking app for the first time or any time from an unregistered device, you will be asked for a six-digit, single-use Secure Access Code (SAC) delivered outside of the Online/Mobile banking session via an automated phone call or text message in order to complete your authentication into our service.

  • Select a target delivery location (phone, SMS/text) for a Secure Access Code.

  • Enter the Secure Access Code you receive.

  • After we validate the SAC, you'll be presented with two options 1) Don't Remember This Device; and 2) Remember This Device. You should only select Remember This Device if using a private device that only you use. This will eliminate the need for this step in future logins. If using a public or shared device, you should select Don't Remember This Device.

Mobile Touch Login (available only on select Apple® & Android® devices)

The Umpqua Bank Mobile Banking app has a touch login option. For more detailed instructions, click here.

Cookies

To maintain your registration, your browser must be configured to accept and retain cookies from Umpqua Bank. If your device is set up to regularly delete cookies or has an automated program that does so, you will be prompted to register your device after that deletion occurs.

To help with cookies and registering your device, we've put together the following guides below. If you still need help, call us at (866) 486-7782 for assistance.

Resources

Visit our video library or eGuide to learn how to use all of the digital banking features available to you today.

Questions?
Give us a call at
(866) 486-7782
Mon-Fri, 7am-7pm
Sat-Sun, 8am-5pm
or drop us an email.