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What can we help you with today?

Frequently Asked Questions

What’s a routing number and where can I find it?

A routing number is the nine-digit code on the bottom left of your check. This number helps banks and businesses locate your account so they can transfer money in and out.
Here’s an example:
routing number location

(Please note: old checks may not contain the same routing number as shown above.)
For ordering checks, domestic wire transfers or direct deposit/ACH transactions,your Umpqua Bank routing number is 123205054.
For international wire transfers, your Umpqua Bank routing number (SWIFT code) is UMPQUS6P.

Where can I find my tax documents?

You can find how much interest you were paid on your deposit account for the year at the bottom of your December statement. Mortgage tax documents can be found on your My Mortgage Access account page. Call us at (866) 486-7782 for deposits accounts or (877) 367-5773 for loans, or visit your Umpqua store.

I forgot my Personal Online Banking password. How do I reset it?

First, double check to make sure your Login ID is spelled correctly, including any special characters and spacing. If that still doesn’t work, easily reset your password by following these steps:

  1. Click on the “Forgot Password?” link below the Login ID box at www.umpquabank.com.
  2. Select the appropriate option to tell us where to send a 6-digit Secure Access Code (SAC).
  3. Enter the Secure Access Code on the following page, choose a new password, and you’re all set.
What do I do if I'm having trouble logging into my Business Online Banking account?

First, double check to make sure your Company ID is accurate and User ID is spelled correctly. If that still doesn’t work, easily reset your password by following these steps:

  1. Enter your Company ID and User ID at www.umpquabank.com and click Log in.
  2. Click the “Forgot your password?” link below the Password field.
  3. Click Continue with Security Code.
  4. Select the appropriate option to tell us where to send a one-time security code and Continue.
  5. Enter the security code, choose a new password, and you’re all set.

If you've forgotten your Business Online Banking Company ID or User ID give us a call at (866) 486-7782 and select "option 3, then 3."

How do I check my account balance or look at transactions on my account?

We make it easy to check your account balance or account transactions 24 hours a day, 7 days a week. Simply log into your online banking account or call (866) 486-7782 and select “option 1” to be connected to our convenient automated telephone banking system.
(Please note that Telephone Banking doesn’t list transactions that are still pending.)

How do I report account fraud or a lost debit card?

If you suspect your account has been accessed without your consent, call us immediately at (866) 486-7782 for assistance with a dispute.
If you lost your card or if there are unauthorized transactions, report your lost or stolen card as soon as possible to have your card locked.

I’m traveling soon and I’m not sure what to do with my Umpqua account. Can you help?

Traveling can be hectic, so we’ve made things a little easier when it comes to your Umpqua account. You can always use your mobile device at any location to access your account online. And give us a call at (866) 486-7782, stop by your local Umpqua store, or send us a secure message through Online Banking with your trip details. Here’s a quick list of what we need to know while you’re away:

  • Dates you’ll be traveling and away from home
  • The location (city/country) that you’ll be visiting
  • A good phone number to reach you if necessary
  • The cards you’d like access to when traveling
How do I make changes to my address or other contact information?

Life is constantly changing. So, when you need to update your account information, just give us a call at (866) 486-7782, stop by your local Umpqua store or send us a secure message through Online Banking. We’ll get everything squared away in no time.

How do I enroll in Online Banking?

It’s easy to sign up for Umpqua Online Banking. To get started, just click the link next to the type of account you have:
Personal checking, savings, money markets or loans: Go here.
Business checking, savings, money markets or loans: Go here.
Mortgage home loans: Go here.
Credit cards: Go here.

How do I re-order checks?

After you've placed your initial order at one of our locations or talking to us on the phone, please visit our partner Harland Clarke and make your order through their online service.


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How can we help?

Give us a call at

(866) 486-7782

Mon-Fri, 7am-7pm; Sat-Sun, 8am-5pm

Or drop us an email.

You can also call us for after-hours help with lost or stolen cards by selecting option 2 for Debit or Credit Cards.