Recent cyber-attacks targeting a vulnerability in the MOVEit filesharing technology used by federal agencies and corporations around the world have resulted in potential exposure of personal information for millions of people, including a segment of Umpqua’s customers. Learn more.
System and Browser Requirements
What system and browser versions are compatible with Personal Online & Mobile Banking?
For the system requirements, you’ll need a computer, mobile operating system and a good internet connection. Sufficient storage capacity on your computer’s hard drive or other data storage unit is also required.
We recommend you use the most current supported version of both Adobe Reader and your preferred web browser when banking online. We've outlined the recommended browser requirements below. In order to provide you with the most secure online banking environment, your browser must be 128-bit level encryption enabled.
|Recommended||Provides the ideal experience with online/mobile banking.|
|Supported||Fully compatible, though may have minor differences in appearance or behavior.|
|Limited Support||General functionality is expected, however issues may not be resolved unless they present security concerns, compromise data, or block a task with no workarounds.|
|Unsupported||Compatability not guaranteed - results may be inconsistent.|
|Google Chrome (current and previous two versions)||Recommended||Recommended|
|Mozilla Firefox (current and previous two versions)||Supported||Supported|
|Microsoft Edge (current and previous two versions)||Supported||Unsupported|
|Apple Safari (current and previous two versions)||Unsupported||Supported|
Notes: Online Banking is not compatible with Safari® on Microsoft Windows, as Apple discontinued development of security patches for Microsoft Windows. However, online banking is compatible with Safari on Mac OS X 10.10 and later, as shown in the above table.
Mobile App Requirements
Below, you’ll find the operating systems, connection types and camera resolutions that are supported with the mobile Apps that end users can download from the Apple Store (for iOS devices) or Google Play (for Android devices). A few things you should know about mobile apps:
A valid email address and telephone number are required.
Mobile apps work best when the GPS or native mapping app (also known as Location Services) is enabled.
Mobile browsers (like Safari) are not supported. Use a mobile app instead.
|Android 7.x and later||Supported|
|iOS 12.x||Limited support|
|iOS 11.x||Limited support|
Note: Mobile apps are compatible with Apple iPhone 4 and newer models. The following mobile operating systems are not compatible with mobile apps:
Note: Devices that don’t have Location Services or native mapping applications do not support branch/ATM location functionality.
Mobile Check Deposit Compatibility
You’ll need a mobile device with a rear-facing camera to deposit checks with the mobile check deposit functionality in mobile apps. The table below provides camera compatibility for mobile supported apps.
|Camera resolution||UUX 4.x|
|5 megapixels or higher||Supported|
Touch ID/Fingerprint Login Requirements: Touch ID (Apple) and Fingerprint Login (Android) are available on eligible devices. Requirements to use for login authentication include:
- iOS 10 or higher
- iPhone 5S/6/6 Plus or newer
- Latest generation iPad® with Touch ID sensor
- End user registration with Touch ID at the device level
- Samsung Galaxy S7 or higher
- Nexus 7 or newer
- Google Pixel first generation or newer
- End user registration with Fingerprint at the device level
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