System and Browser Requirements for Personal Online and Mobile Banking

For the system requirements, you’ll need a computer, mobile operating system and a good internet connection. Sufficient storage capacity on your computer’s hard drive or other data storage unit is also required.

We recommend you use the most current supported version of both Adobe Reader and your preferred web browser when banking online. We've outlined the recommended browser requirements below. In order to provide you with the most secure online banking environment, your browser must be 128-bit level encryption enabled.

Symbol Key

Recommended browser is Google Chrome. Mozilla Firefox is supported. Microsoft Edge is supported for Windows. Apple Safari is supported for macOS.

Online Banking PC Browser Compatibility
Notes: Online Banking is not compatible with Safari® on Microsoft Windows, as Apple discontinued development of security patches for Microsoft Windows. However, online banking is compatible with Safari on Mac OS X 10.10 and later, as shown in the above table.


Mobile App Requirements

Below, you’ll find the operating systems, connection types and camera resolutions that are supported with the mobile Apps that end users can download from the Apple Store (for iOS devices) or Google Play (for Android devices). A few things you should know about mobile apps:

  • A valid email address and telephone number are required.

  • Mobile apps work best when the GPS or native mapping app (also known as Location Services) is enabled.

  • Mobile browsers (like Safari) are not supported. Use a mobile app instead.

Android 7.x and later supported

iOS 11.x and 12.x limited support. 13.x and 14.x supported.

Note: Mobile apps are compatible with Apple iPhone 4 and newer models. The following mobile operating systems are not compatible with mobile apps:

  • Windows Phone®

  • Blackberry®

  • Kindle Fire

5G, 4G LTE, and Wi-fi supported

Note: Devices that don’t have Location Services or native mapping applications do not support branch/ATM location functionality.

Mobile Check Deposit Compatibility

You’ll need a mobile device with a rear-facing camera to deposit checks with the mobile check deposit functionality in mobile apps. The table below provides camera compatibility for mobile supported apps.

Camera Resolution 5 megapixels or higher supported

Touch ID/Fingerprint Login Requirements: Touch ID (Apple) and Fingerprint Login (Android) are available on eligible devices. Requirements to use for login authentication include:

Touch ID

  • iOS 10 or higher
  • iPhone 5S/6/6 Plus or newer
  • Latest generation iPad® with Touch ID sensor
  • End user registration with Touch ID at the device level

Fingerprint Login

  • Samsung Galaxy S7 or higher
  • Nexus 7 or newer
  • Google Pixel first generation or newer
  • End user registration with Fingerprint at the device level

Give us a call at
(866) 486-7782
Mon-Fri, 8am-6pm
Sat-Sun, 8am-5pm
or download Go-To.