Online Banking

System and Browser Requirements for Personal Online and Mobile Banking

Questions?
Give us a call at
(866) 486-7782
Mon-Fri, 8 a.m.-6 p.m. (PT)
Sat-Sun, 8 a.m.-5 p.m. (PT)
or download Go-To.

 

For the system requirements, you’ll need a computer, mobile operating system and a good internet connection. Sufficient storage capacity on your computer’s hard drive or other data storage unit is also required.

 

We recommend you use the most current supported version of both Adobe Reader and your preferred web browser when banking online. We've outlined the recommended browser requirements below. In order to provide you with the most secure online banking environment, your browser must be 128-bit level encryption enabled.

 

Symbol Key

 

Compatability Description
Recommended Provides the ideal experience with online/mobile banking.
Supported Fully compatible, though may have minor differences in appearance or behavior.
Limited Support General functionality is expected, however issues may not be resolved unless they present security concerns, compromise data, or block a task with no workarounds.
Unsupported Compatability not guaranteed - results may be inconsistent.

 

Browser Windows MacOS
Google Chrome (current and previous two versions) Recommended Recommended
Mozilla Firefox (current and previous two versions) Supported Supported
Microsoft Edge (current and previous two versions) Supported Unsupported
Apple Safari (current and previous two versions) Unsupported Supported

Notes: Online Banking is not compatible with Safari® on Microsoft Windows, as Apple discontinued development of security patches for Microsoft Windows. However, online banking is compatible with Safari on Mac OS X 10.10 and later, as shown in the above table.

 

Mobile App Requirements

Below, you’ll find the operating systems, connection types and camera resolutions that are supported with the mobile Apps that end users can download from the Apple Store (for iOS devices) or Google Play (for Android devices). A few things you should know about mobile apps:

  • A valid email address and telephone number are required.

  • Mobile apps work best when the GPS or native mapping app (also known as Location Services) is enabled.

  • Mobile browsers (like Safari) are not supported. Use a mobile app instead.

 

Version UUX 4.x
Android 7.x and later Supported

 

Version UUX 4.x
iOS 14.x Supported
iOS 13.x Supported
iOS 12.x Limited support
iOS 11.x Limited support

 

Note: Mobile apps are compatible with Apple iPhone 4 and newer models. The following mobile operating systems are not compatible with mobile apps:

  • Windows Phone®

  • Blackberry®

  • Kindle Fire

 

Version UUX 4.x
5G Supported
4G LTE Supported
Wi-Fi Supported

 

Note: Devices that don’t have Location Services or native mapping applications do not support branch/ATM location functionality.

 

Mobile Check Deposit Compatibility

 

You’ll need a mobile device with a rear-facing camera to deposit checks with the mobile check deposit functionality in mobile apps. The table below provides camera compatibility for mobile supported apps.

 

Camera resolution UUX 4.x
5 megapixels or higher Supported

 

Touch ID/Fingerprint Login Requirements: Touch ID (Apple) and Fingerprint Login (Android) are available on eligible devices. Requirements to use for login authentication include:

 

Touch ID

  • iOS 10 or higher
  • iPhone 5S/6/6 Plus or newer
  • Latest generation iPad® with Touch ID sensor
  • End user registration with Touch ID at the device level

 

Fingerprint Login

  • Samsung Galaxy S7 or higher
  • Nexus 7 or newer
  • Google Pixel first generation or newer
  • End user registration with Fingerprint at the device level