Phishing calls are on the rise and using spoofed numbers to appear as Umpqua Bank or Pacific Premier Bank on Caller ID. Remember, the bank will never request personal or account information through phone calls not initiated by you. If you receive an unexpected call or message from the bank, do not respond. Contact us directly using the number on the back of your debit card or on our website at umpquabank.com/contact-us.

Contact Us
Attention Pacific Premier Bank Clients: You are not able to conduct business with Umpqua Bank at this time. Please continue to reach out to Pacific Premier at 855-343-4070 with questions about your accounts and services. To learn more about the acquisition, visit our Information Center.
Have a question about our products or services?
If you have a question and aren’t able to visit a branch, we’ve got multiple ways you can get in touch with one of our associates.
Give us a call
Monday-Friday
7 a.m.-6 p.m. (PT)
Saturday-Sunday
8 a.m.-5 p.m. (PT)
Help Center
Find answers to most common issues.
Branch locations
Stop by and talk to an associate.
Send us a message
Have a general question we can answer?
Report fraud
Report account fraud or dispute a charge.
Need help with a lost or stolen card? You can call us at (866) 486-7782 for after-hours help and select option 3 for Debit or Credit Cards.
Have a TTY Device? Call 844-883-0393.