Phishing calls are on the rise and using spoofed numbers to appear as Umpqua Bank or Pacific Premier Bank on Caller ID. Remember, the bank will never request personal or account information through phone calls not initiated by you. If you receive an unexpected call or message from the bank, do not respond. Contact us directly using the number on the back of your debit card or on our website at umpquabank.com/contact-us.

Having trouble signing in to Commercial Banking or Commercial Mobile Banking?
Commercial Online Banking and Commercial Mobile Banking Passwords expire every 396 days.
Commercial Mobile Banking Users
If you are having trouble signing in using the app, please log in using a web browser. You will not be able to reset your password using the app.
Forgot your Company ID or User ID?
Give us a call at (866) 486-7782, and we’ll help you recover your information.
Forgot your password?
Return to the login page, enter your Company ID and User ID, click “Continue,” and then click “Forgot your password?” on the next page.
Don’t see a “Forgot your password” link?
Contact your Company Administrator to reset your password, or give us a call at (866) 486-7782.