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March 24, 2020 | Community

COVID-19 Readiness & Relief

We’re here for you.

The COVID-19 situation continues to evolve, presenting unique challenges in communities throughout our footprint. We’re here to help you navigate this period of uncertainty together. This page is designed to answer your questions and connect you with solutions.

 

Customer Relief

If you or your small business have been impacted due to quarantine or loss of income, we’re here for you. Umpqua is offering relief programs for impacted consumer and small business customers, including:

  • Deferring loan payments for up to 90 days for individual consumer and small business loans
  • Waiving all fees associated with deferred payments on existing loans and lines of credit
  • Waiving all ATM fees to ensure you have access to your funds

To talk with one of our experts, please use the numbers below to discuss how we can help.

Mortgage loan information
If you are experiencing financial hardship due to illness or loss of income and are unable to make your monthly mortgage payment, please contact the Mortgage Home Preservation Team. There may be options to assist you.

 

Your safety is our number one priority.

 

In our stores

Keeping you and our associates safe is our number one priority. We're taking every necessary precaution to combat exposure in our stores, including equipping all Umpqua locations with hand sanitizer and wipes as well as rolling out enhanced cleaning throughout our footprint, with a focus on hard surfaces and heavily trafficked areas. We’re prepared to address each store’s needs on an individual basis as the situation continues to evolve. This could mean providing extra support or temporarily closing a location for deep cleans if we suspect a customer or associate has been exposed.

 

Uninterrupted service

We want you to know that we are fully prepared to continue serving your company as the COVID-19 virus evolves. In addition to taking every precaution necessary so our bankers and customers stay healthy, we’ve been actively preparing for a number of scenarios to ensure a seamless customer experience during this time. Our goal is to ensure you have access to your team of bankers and the services you need to keep your business going. Like you, we hope that the situation stabilizes and doesn’t worsen. However, should select locations or even entire communities become affected, we have equipped and trained our teams to continue providing uninterrupted support across our various lines of service.

 

A safer way to bank

According to the Centers for Disease Control and Prevention (CDC), one of the best ways to minimize the risk of contracting or inadvertently spreading the virus is to minimize contact—especially if you live in a heavily impacted area. In that spirit, we recommend that you download Umpqua Go-To, which enables you to manage your financial life, and do your banking with a real banker all from the comfort of your own home.

 

Temporary Store Closures

As the COVID-19 situation continues to grow across our footprint, we're taking precautions in order to keep our customers and communities safe. Before visiting your favorite store, check our locations page to see if we're open for business.

 

Need to talk to your banker? Right now?

With Umpqua Go-To, your dedicated banker is only a tap away.
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