We’re here for you


Throughout our communities, customers like you are experiencing financial disruption due to the Coronavirus/COVID-19 public health crisis. If you or your small business have been impacted negatively due to quarantine or income loss, contact us. We may have options to help you during this challenging time.

CARES Act Details & Umpqua Loan Relief

Paycheck Protection Program


Read about the CARES Act PPP loan information.

Paycheck Protection Program
Loan Forgiveness


Read about the PPP loan forgiveness application process.

Umpqua Business Loan Relief


Contact our Small Business Team.

Umpqua Personal Loan Relief


Contact our Consumer Loan Team.

Umpqua Mortgage Loan Relief


Contact our Mortgage Home Preservation Team.

Economic Impact Payments


Find answers to your questions in our FAQs.

For other questions or concerns, please call our Customer Resource Center at (866) 486-7782. 

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Your well-being is our top priority. As the COVID-19 pandemic continues to evolve, we're taking significant precautions to help keep associates, customers and communities safe.

  • Store Visits: As we follow local guidelines around reopening, many store lobbies will continue to require appointments. Please use our store locator to confirm details for your store, including updated hours and to book an appointment online.

  • Temporary closures: We're closing stores impacted by coronavirus to deep clean and get them open again quickly.

  • At home banking: Connect with a personal banker from the comfort of your home 


Please visit the following resources to learn more about the virus and for updates on COVID-19.