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We’re here for you


Throughout our communities, customers like you are experiencing financial disruption due to the Coronavirus/COVID-19 public health crisis. If you or your small business have been impacted negatively due to quarantine or income loss, contact us. We may have options to help you during this challenging time.

CARES Act Details & Umpqua Loan Relief

CARES Act Paycheck Protection Program


For business.

Umpqua Business Loan Relief


Contact our Small Business Team.


Umpqua Personal Loan Relief


Contact our Consumer Loan Team.


Umpqua Mortgage Loan Relief


Contact our Mortgage Home Preservation Team.


Economic Impact Payments


Find answers to your questions in our FAQ’s.

For other questions or concerns, please call our Customer Resource Center at (866) 486-7782. 


Support for Small Business

Now more than ever, we’re here to support small businesses by connecting you to the tools, resources and expertise you need to get through these challenging times. From relief measures to practical tips that can help you protect the financial health of your business, it’s all right here. 

Safety Updates

Your well-being is our top priority. As the COVID-19 pandemic continues to evolve, we're taking significant precautions to help keep associates, customers and communities safe.

  • Store Visits: As we follow local guidelines around reopening, many store lobbies will continue to require appointments. Please use our store locator to confirm details for your store, including updated hours and to book an appointment online.

  • Temporary closures: We're closing stores impacted by coronavirus to deep clean and get them open again quickly.

  • At home banking: Connect with a personal banker from the comfort of your home 


Feel safe visiting a store

In addition to daily elevated cleaning measures and an increased supply of hand sanitizer in-store, we’ve also made all in-store visits by appointment only. This will make it easier to maintain social distancing and allow time for cleaning to take place in-between visits. These extra precautions will help you and our associates stay safe.


Online & Mobile Banking

Digital tools to help you bank from home

Umpqua Go-To combines personal banking (with a real human) and the simplicity of digital access so you can enjoy our in-store experience without leaving the house. To get started, download Umpqua Go-To from your app store and follow the prompts to sign in. Your remote personal banker is waiting! We also have mobile banking apps for iOS and Android so you can manage your account in just a few taps from anywhere.

Umpqua Go-To: Wherever and whenever you need us.

From lost cards to home loans, college funds to saving for trips-your dedicated banker is just a tap away.

  • Pick your Go-To: A financial expert who understands your goals.

  • Start banking: Tackle basic banking needs for you or your small business whether you’re in your PJs or on the go.

  • Keep in touch: Your dedicated Go-To financial expert will offer solutions tailored to you.

Woman looking at her phone drinking coffee

Mobile Banking Tools


Banking for all. Anywhere. Anytime.

man on a tablet

Business Banking App


Bringing the bank to your business.

Please visit the following resources to learn more about the virus and for updates on COVID-19.

We're your bank people.