Phishing calls are on the rise and using spoofed numbers to appear as Umpqua Bank or Pacific Premier Bank on Caller ID. Remember, the bank will never request personal or account information through phone calls not initiated by you. If you receive an unexpected call or message from the bank, do not respond. Contact us directly using the number on the back of your debit card or on our website at umpquabank.com/contact-us.

1. Your new escrow account
This shows the amount we anticipate will be paid for insurance and taxes in the coming year.
2. Your new monthly mortgage payment
This includes your principal and interest as well as your new escrow payment. This section also shows the date your new payment amount goes into effect.
3. The projections for the coming year
This section gives a breakdown of your escrow balance which is used to determine if you have a shortage or surplus.
4. The escrow lowest balance
This shows the estimated balance you would have if no adjustments are made based on your current tax and insurance expenses. Also indicated is whether you could have a surplus or balance if tax or insurance costs change. Depending on the results, your statement will include either a shortage remittance form, or a refund check. If your surplus is $50 or less, you will not receive a refund check. Your overage will be divided by the number of payments until your projected low point and deducted from the total monthly amount due.
5. Statement of escrow account history
This is the activity that occurred in your escrow account during the prior period compared to projections from your previous escrow analysis. The history information may be incomplete if this is the first escrow analysis since Umpqua began servicing your loan.
Access your home loan details
Attention Washington homeowners
Please see information about changes to Washington State tax laws that may affect your monthly escrow payment.
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