Phishing calls are on the rise and using spoofed numbers to appear as Umpqua Bank or Pacific Premier Bank on Caller ID. Remember, the bank will never request personal or account information through phone calls not initiated by you. If you receive an unexpected call or message from the bank, do not respond. Contact us directly using the number on the back of your debit card or on our website at umpquabank.com/contact-us.
You’ve probably noticed the small metallic chip embedded on the front of your Debit and Credit Cards. When used in a chip-enabled terminal, the tiny chip embedded in your card generates a unique code for every transaction, making it even harder for your information to fall into the wrong hands.
Easy purchases
Use your chip-enabled card at the same places you always have, and if those retailers offer chip-enabled terminals, you can insert your card and approve your purchase (see graphic). Otherwise, you can swipe your card as normal.
A world of possibilities
More places than ever accept Visa® cards, so you can access your funds whether you're globe-trotting or grocery shopping. Plus, chip-enabled terminals are coming to stores across the US (and are already common in over 130 countries), so you'll be ready to take advantage when you see them.
Zero liability
As always, if your card is lost or stolen, you're protected (but be sure to call (833) 898-0981 to report it). For details, see Visa’s zero liability policy.
How can we help you?
No results found
