Phishing calls are on the rise and using spoofed numbers to appear as Umpqua Bank or Pacific Premier Bank on Caller ID. Remember, the bank will never request personal or account information through phone calls not initiated by you. If you receive an unexpected call or message from the bank, do not respond. Contact us directly using the number on the back of your debit card or on our website at umpquabank.com/contact-us.
If you need information about your home loan or if you believe there is an error:
Please write to the address below, which is designated specifically for receiving error notices and information requests about your mortgage (for regulatory reasons, we have to receive these requests in writing). Tell us what information you need or what you think is incorrect, and be sure to include your name and account number:
Umpqua Bank
PO Box 2224
Spokane, WA 99210
Once we receive your letter, we'll write back within five business days letting you know that we received it. After we've researched your concerns, we'll send a follow-up letter explaining what we’ve found.
As we mentioned above, you must use this address to let us know of an error or request information about your mortgage loan. However, we’re always here for you in your local store or at (866) 486-7782.
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