Phishing calls are on the rise and using spoofed numbers to appear as Umpqua Bank or Pacific Premier Bank on Caller ID. Remember, the bank will never request personal or account information through phone calls not initiated by you. If you receive an unexpected call or message from the bank, do not respond. Contact us directly using the number on the back of your debit card or on our website at umpquabank.com/contact-us.
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- Preventing Fraud
Identity Theft & Fraud
Protect Yourself from Fraud and Identity Theft
Here are a few tips on how to reduce your fraud and identity theft risk:
- Don’t share your personal information unless necessary
- Keep your phone and computers close and password-protected
- Shred documents with financial or other private information before discarding
- Monitor your financial accounts for signs of unusual or unauthorized activity
- Be wary of emails, phone calls or texts seeking personal information. If in doubt of their authenticity, do not open, answer or respond
- Practice good internet hygiene: use a secure internet connection, change passwords regularly, and keep your computer and browsers up-to-date
- Remember that your bank will NEVER call, text, or email you to ask for your PIN, password, or other private information
- If you think you have been a victim of fraud, contact us immediately at (866) 486-7782
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